Effective Date: 24 October 2024

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Welcome to Pear. This Privacy Policy outlines how Pear, operating under AA Retail Shops Ltd, collects, uses, and protects your personal information when you visit or make a purchase on our website www.pear-ev.com ("Website"). We are committed to ensuring that your privacy is protected and that your personal information is handled responsibly.

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1. Information We Collect

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We collect various types of information, including:

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• Personal Information: When you place an order, create an account, or sign up for our newsletter, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.

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• Non-Personal Information: We automatically collect non-personal data such as your IP address, browser type, operating system, and browsing behavior through cookies and other tracking technologies.

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2. How We Use Your Information

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We use your information for the following purposes:

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• Order Processing and Fulfillment: To process your orders, confirm payments, and deliver products to your provided address.

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• Customer Support and Communication: To respond to inquiries, provide updates about your order, and send you notifications related to your account or transactions.

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• Marketing: With your consent, we may send you promotional materials, product updates, and special offers. You can unsubscribe from our marketing emails at any time.

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• Website Improvement: We analyze user data to optimize the performance and user experience of our Website.

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3. How We Share Your Information

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We do not sell or rent your personal information to third parties. However, we may share your information with:

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• Service Providers: Trusted third parties that help us provide services, such as payment processors, delivery companies, and IT service providers. These partners are required to protect your data and use it only for the services they provide.

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• Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, respond to government authorities, or protect our legal rights.

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4. Data Security

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We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or loss. However, please be aware that no online transmission is entirely secure.

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5. Your Rights

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You have the right to:

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• Access and review the personal information we hold about you.

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• Request corrections to any inaccurate information.

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• Request deletion of your personal data (subject to legal obligations).

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• Opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or contacting us directly.

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6. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies help us understand user behavior, improve site functionality, and display personalized content. You can control cookie settings through your browser, but disabling cookies may affect certain functionalities of the Website.

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7. Third-Party Links

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Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

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8. Changes to Our Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your information.

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9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

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Pear (AA Retail Shops Ltd)
Email: support@pear-ev.com
Phone: 020 8854 0279